FAQs - answers to your most frequently asked questions
If You've Got questions, We've Got answers!
Answers to your most frequently asked questions about vintage vinyl records, purchasing, and shipping. Vinyl Pursuit's Rock Shop is an online records store that offers vintage vinyl records, MCM accessories, record sleeves, rock t-shirts and more. For further questions just contact us directly!
If you have further questions you can always contact us via our Contact page here.
We accept returns within 30 days of the order date, call for a return authorization. We may send you a prepaid shipping label. Contact us at Hello@vinylpursuit.com.
Yes, you will receive an email when you have placed your order, and another one when it ships to you.
The Order Confirmation email is immediate after you place your order.
The Shipped Confirmation email will be sent once it ships, usually the next day.
If you don't receive an email when you expect it please check your Spam folder.
All our shipping methods include tracking. You will receive a tracking number in the email you receive when it ships to you.
Everywhere. We works hard to bring our customers a wide variety of interesting and unusual records. Our inventory is sustained by other collectors’ collections, auctions, buying online and always searching for that perfect box of records. As you know, the pursuit is real!
So glad you asked! Our records are carefully inspected. They are cleaned, ultrasonically restored using the Audio Desk Pro Systeme and finally, they are polished. Albums are then place in fresh protective sleeves. Even covers and labels are treated! Just see what our customers have to say!
Yes! We have a Vinyl Finder service. Fill out this form [or sent email] and when your album shows up, we’ll contact you for first dibs.
Yes! We literally have thousands of vintage records in inventory. So, i you don’t see what you’re looking for, just be in touch (see above) and we might just have what you’re looking for.
Vinyl Pursuit focuses on offering original and collectible records. Any new records are clearly marked, but the vast majority are as original as possible and in as good condition as we can get.
We love hearing from folks who love their vinyl! Either email or call us, check out Contact Us for more information.
Not at this time. But this allows us to bring our A game serving our online vinyl community. Shop safely in a consequence-free environment at Vinyl Pursuit’s Rock Shop.
Excellent question… We include tax, record cleaning and restoration, and fresh inner and outer sleeves. The excitement and enthusiasm are free!
Vinyl Pursuit focuses on collectible, awesome records and so, the condition is very important. It would be exceedingly rare to find a record offered on Rock Shop that skips or has warps. (And if you could find one, these flaws would be clearly noted in the description AND the item would be priced to reflect its condition). Learn more about our record grading here.
Well, you could. BUT vintage records were created differently. Even the vinyl they are stamped on is different. A well-restored album will sound better and just make you so much more hip that its box-store counterpart. Plus, they are generally less expense. What a bargain! Here’s an article with more thoughts on differences between vintage and new albums.
We love questions like this! Beyond the protective inner and outer sleeves we provide, records are encased in bubble wrap and then placed into specialized Super Shipper boxes that are designed to keep your albums safe, even on the edges.
Luckily, Vinyl Pursuit offers “live shipping” rates. This means that by adding your shipping address during purchase, the system will provide options based on your address, and then provides the best price for records shipped right to your doorstep!
We currently ship to 41 countries, and if your country is not on the list, contact us and we can make special arrangements. Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Sweden, Switzerland, UK, and the USA.
Absolutely! We offer fair prices that provide win-win’s for both sides. What have you got? Let’s talk!
Yep, there’s an option for touch-less pick-up in Kelowna during the check-out process. Visit Rock Shop to see!
Pretty much everything. We take credit, debit, eTransfer and PayPal.
Yes! Several albums are on sale on a rotating basis. And, we have the Daily Deal in which we offer an album for at least 60-75% off its regular price. AND, we host site-wide sales for special occasions. Want to be the first to know? Sign up here.